Terms of service

Hiring a dress should feel like the easy, exciting part of getting ready for your event – not the bit you have to read fine print on.

We've still written the fine print, because someone has to, but we've tried to keep it plain, fair and human.

The short version: we send you a beautiful dress in good time for your event, you wear it and feel a million dollars, you pop it back in the prepaid satchel we provide, and we take care of the cleaning.

Everything below simply sets out how that works and what happens on the rare occasion something goes sideways.

How It Works, in a Nutshell

1. Choose your dress and your hire period of four or seven days. Contact us if you need a longer hire period.
2. Book and pay online.
3. We send your dress to you via Australia Post Express Post using an environmentally friendly reusable satchel. A prepaid return label and return instructions are included.
4. Wear it, love it and have a wonderful night, day or part thereof.
5. Let us know if the dress is damaged while you're wearing it by emailing or calling us before or when you return it.
6. Place the dress back into the satchel and lodge it at the post office. No cleaning is required because that's on us.

What's in This Document

1. About these terms and who we are
2. Some words we use
3. Your booking and our agreement
4. Hire periods – four days and seven days
5. Prices and payment
6. Postage – flat rate $29.95, return included
7. When your hire period starts and finishes
8. Returning your dress
9. Late returns
10. If it doesn't fit, or you're not feeling it – refunds
11. Cancellations and changes
12. Looking after the garment
13. Damage, stains and cleaning
14. Lost, stolen or unreturned garments
15. Sizing and fit
16. Your responsibilities
17. Consumer guarantees under Australian Consumer Law
18. Things outside our control
19. Your privacy
20. Governing law
21. Getting in touch

These Terms & Conditions are the complete agreement between us.

Our Shipping, Returns and Refunds pages set out the same arrangements in a friendlier, page-by-page format for easy reference. However, if there's ever any inconsistency, these Terms & Conditions prevail.

1. About These Terms and Who We Are

Belle Robes Atelier, referred to as “Belle Robes”, “we”, “us” or “our”, is operated by Davidan Pty Ltd, ABN 49 613 149 741.

Where we say “you” or “your”, we mean the person making the booking and hiring the garment.

These terms apply to every hire you book with us, whether through our website at www.bellerobesatelier.com.au, by phone or otherwise.

By placing a booking, you're agreeing to these terms, so please have a read before you book.

We may update these terms from time to time. The version that applies to your hire is the one published on our website at the time you make your booking.

2. Some Words We Use

Dollars, dollars or $
Refers to AUD, or Australian dollars.

Garment, dress or piece
The item or items you hire from us.

Prepaid satchel
The environmentally friendly, prepaid and pre-addressed return satchel included in your parcel. This may also be the same reusable satchel used to send you the garment, with an enclosed prepaid and self-addressed return postage sticker attached for the return.

Hire period
The four-day or seven-day window you select at checkout.

RRP
The recommended retail price of the garment. For rare archival pieces, this means the estimated recommended retail price listed on the product page.

Tag
The Belle Robes hire tag attached to the garment.

3. Your Booking and Our Agreement

A booking is confirmed once we've:

• Accepted your booking
• Received payment in full
• Sent you a confirmation email

That confirmation is when our agreement with you begins.

We do our best to make sure every dress shown as available really is available. Occasionally, a dress may become unavailable, for example, if a previous hirer returns it late or damaged.

If that happens, we'll contact you as quickly as we can and offer you:

• An alternative dress
• A store credit
• A full refund

The choice is yours.

We may decline or cancel a booking before dispatch for any reason as determined by us. If we do and you've already paid, you'll receive a full refund.

4. Hire Periods – Four Days and Seven Days

We offer two standard hire periods:

• Four-day hire
• Seven-day hire

You can choose the option that suits you at checkout.

The seven-day option is ideal when:

• Your event is a little further away
• You'd like to try the dress on well ahead of the event
• You're travelling

Should you require a hire period longer than seven days, please call or email us. We'll do our utmost to arrange a longer hire booking for you.

Your hire period runs for the number of days you've booked, beginning on your nominated start date.

We aim to have your dress arrive on or before the first day of your hire period so that you receive it in good time for your event.

Your hire period includes the day you post the dress back to us. Please lodge your return on or before the last day of your hire period. See clause 8.

5. Prices and Payment

Prices for each garment are shown on our website in Australian dollars and must be paid in full at the time of booking.

Postage, including prepaid return postage, is a flat rate of $29.95 per order. See clause 6.

Sunshine Coast, Queensland local customers have the option of personal delivery and pick-up on Mondays and Thursdays at a flat rate of $15 in total, covering both trips.

From time to time, we may offer promotions or discount codes. Any conditions that apply will be provided at the time of the offer.

6. Postage – Flat Rate $29.95, Return Included

Postage is a flat rate of $29.95 per order, anywhere in Australia.

This single fee covers:

• Express delivery of your dress to you
• Return postage back to us

There's nothing further to pay when sending the dress home.

We send every order by Express Post and include either:

• A prepaid and pre-addressed return Express Post satchel
• A prepaid return address sticker to attach to the same environmentally friendly satchel

We currently deliver within Australia only.

Our aim is to send your dress in plenty of time. We use Express Post, but delivery is ultimately in Australia Post's hands and can occasionally be affected by circumstances outside our control.

If timing is tight, you're always welcome to contact us before booking.

7. When Your Hire Period Starts and Finishes

Your hire period starts on the date shown on your confirmation.

Responsibility for the garment passes to you upon delivery.

From the moment the parcel is delivered to your address, you're responsible for the dress until it has been safely posted back to us.

Please make sure the delivery address you provide is correct. We can't be responsible for a parcel sent to an address that was provided to us incorrectly.

8. Returning Your Dress

Returning your dress is easy.

Place the dress into the prepaid satchel provided. This may be the same satchel it arrived in, with a return postage sticker attached.

Seal the satchel and lodge it at an Australia Post outlet.

Please don't wash or dry-clean the dress first. Cleaning is on us. See clause 12.

Return and garment care instructions are included with every hire.

Please lodge your return over the counter at any Australia Post outlet and keep the lodgement receipt as proof of posting.

We recommend counter lodgement rather than using a street post box because the parcel is:

• Receipted
• Scanned
• Tracked immediately

This protects you if there's ever a question about when the dress was sent.

Your return must be lodged on or before the last day of your hire period.

Please return the dress using the prepaid satchel rather than your own packaging or postage method, unless we've agreed otherwise. The satchel we provide is tracked and covered.

9. Late Returns

Each dress usually has another customer's booking close behind yours, so a late return can let someone else down.

If your return is lodged after the last day of your hire period, a late fee of one quarter, or ¼, of the agreed hire price per day applies until it is lodged.

For example, a hire price of $120 attracts a late return fee of $30 per day until the dress is returned, whether it's a four-day or seven-day hire.

If a dress isn't returned at all, clause 14 applies.

If a dress is more than seven days overdue and we haven't heard from you, we may treat it as unreturned and charge the replacement cost up to the RRP or estimated RRP.

If something's gone wrong and you know you'll be late, please let us know. A quick message goes a long way, and we'll always try to sort it out fairly.

10. If It Doesn't Fit, or You're Not Feeling It – Refunds

We want you to love your dress.

If it arrives and doesn't fit, or you're simply not happy with it, you can return it for a refund of your hire fee, less the $29.95 postage, as long as all of the following conditions are met:

a. You let us know within 24 hours of the dress being delivered.

b. The dress is returned unworn, clean and undamaged.

c. The Belle Robes tag is still attached and intact. Please don't remove it until you've decided to keep the hire.

d. You return the dress in the prepaid satchel and lodge it within 24 hours of letting us know, preferably on the same day.

The $29.95 postage fee isn't refundable because it covers the express delivery to you and the return satchel. These are real costs we pay whether or not the dress is worn.

Everything else comes back to you.

The attached tag is how we confirm that a dress hasn't been worn.

If the tag has been removed or broken, or the dress shows signs of having been worn, we'll treat the hire as used and a refund won't be available. However, we'll always consider genuine cases fairly.

If you'd prefer, we're happy to offer a store credit valid for 12 months instead of a refund.

Once a dress has been worn, the hire has been used and isn't refundable.

None of this takes away your rights under the Australian Consumer Law. See clause 17.

11. Cancellations and Changes

Plans change, and we understand.

If you need to cancel:

a. Cancelling 14 or more days before your hire start date

We'll refund your hire fee in full, less postage if your satchel has already been dispatched.

b. Cancelling within 14 days of your hire start date

We'll provide a store credit valid for 12 months for the hire fee, less postage if your satchel has already been dispatched.

If you'd like to change your dress or your dates, contact us as early as you can.

We'll do our best to accommodate you, subject to availability.

12. Looking After the Garment

Please treat your dress as you'd treat a favourite piece of your own – or a touch better, because someone else gets to enjoy it after you.

Please do:

• Wear it
• Have a wonderful night
• Take photos and videos
• Post yourself wearing it on social media
• Pack it straight back into the satchel afterwards

Please don't:

• Wash it
• Steam it
• Dry-clean it yourself
• Iron it
• Alter it
• Pin it in a way that damages the fabric
• Use it for anything beyond ordinary wear

A Note on Tan, Perfume, Jewellery and Watches

Fake tan, self-tanner, heavy perfume and deodorant marks are among the most common causes of damage that can't easily be removed.

Please allow these products to dry before putting the dress on.

Please also be mindful of possible snags or tears caused by jewellery, watches and similar items.

We take care of the standard dry-cleaning after every hire, so you don't need to clean the dress before returning it.

Please don't attempt to clean it yourself.

13. Damage, Stains and Cleaning

Accidents happen on a big night out, and we don't want you worrying over a splash of champagne.

Every hire includes complimentary damage cover of up to AUD $100.

This covers:

• Minor accidental damage
• Unusual cleaning required after your hire, above the standard cleaning we always provide

If a garment is damaged beyond what the $100 cover will pay for, you're responsible for the remaining repair or replacement cost, up to the recommended retail price listed on the product page.

For irreplaceable archival pieces, we'll use the estimated recommended retail price listed on the product page.

We'll never charge you more than the RRP or estimated RRP, even if we lose money from missed future hires, unless the dress was deliberately damaged or the loss resulted from gross misuse or theft by the customer.

If something happens to the dress, please let us know as soon as possible, ideally within 24 hours, and send us a clear photo.

Letting us know early helps us reach the fairest outcome.

The $100 damage cover applies to minor accidental damage and exceptional cleaning.

It doesn't apply to:

• Deliberate damage
• Gross misuse
• Loss
• Theft

See clause 14.

14. Lost, Stolen or Unreturned Garments

If a garment isn't returned, or is lost or stolen while it's in your care, you're responsible for its replacement cost up to the RRP listed on the product page.

For irreplaceable archival pieces, this means the estimated RRP shown on the product page.

If a dress is more than seven days overdue and we haven't heard from you, we may treat it as unreturned and charge the replacement cost up to the RRP or estimated RRP.

If a dress reported as lost later turns up and is returned to us in good condition, we'll refund the replacement charge, less any hire and late fees properly owing.

15. Sizing and Fit

We provide as much sizing and fit information as possible on each product page, based on the designer's size guide.

Because every body and every brand is different, we can't guarantee that a particular dress will fit.

If a dress arrives and doesn't fit, clause 10 explains the available refund options.

16. Your Responsibilities

By hiring with us, you confirm that:

• You're at least 18 years old, or a parent or guardian is making the booking for you
• You have the legal capacity to make the booking
• The details you've provided are correct
• You'll look after the garment
• You'll return it on time
• You'll return it in good order

17. Consumer Guarantees Under Australian Consumer Law

Our garments and services come with guarantees that can't be excluded under the Australian Consumer Law.

Nothing in these terms limits or removes those guarantees.

If a garment arrives with a genuine fault, as opposed to ordinary minor signs of a well-loved hire piece, let us know straight away.

We'll make it right through one or more of the following, as appropriate:

• A replacement
• A store credit
• A partial refund
• A full refund

To the extent permitted by law, our liability for any other loss is limited to the amount you paid for your hire.

We're not liable for indirect or consequential loss, such as the cost of your event.

This doesn't affect your rights under the Australian Consumer Law.

18. Things Outside Our Control

Occasionally, something genuinely beyond our control may affect a delivery or return.

This may include:

• Courier delays
• Australia Post delays
• Extreme weather
• Power outages
• System outages
• Similar unexpected events

We'll always do our best to help and find a fair solution, but we're not responsible for delays caused by events of this kind.

19. Your Privacy

We collect only the information we need to process your hire and look after you as a customer.

We handle your information in line with our Privacy Policy [insert link] and Australian privacy law.

We don't sell your information.

20. Governing Law

These terms are governed by the laws of Queensland, Australia.

The courts of Queensland have jurisdiction.

21. Getting in Touch

The quickest way to reach a real person is by email or phone.

Email
hello@bellerobesatelier.com.au

Australian Mobile
+61 407 246 890

We read everything, and we'd genuinely rather hear from you early if something isn't right than have you sit there worrying about it.