Privacy policy

At Belle Robes Atelier, we only ever want your information for one reason: to get a beautiful dress to you, look after you as a customer, and run our small business properly. We're not in the business of selling or trading your personal information, and we never will be.

Belle Robes Atelier (“Belle Robes”, “we”, “us”, “our”) is operated by Davidan Pty Ltd (ABN 49 613 149 741). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains, in plain English, what we collect, why we collect it, who we share it with, how we keep it safe, and the choices and rights you have. It applies to our website [insert website] and to dealings you have with us as a customer.

A note on scope: businesses of our size are not always strictly required to comply with the Privacy Act, but we have chosen to handle your information in line with it as a matter of good practice – and we'll keep this policy current as the law changes.

What's in This Policy

What personal information we collect
How we collect your information
Cookies and analytics
Why we collect, hold, use and disclose your information
Who we share your information with
Sending information overseas
Marketing and your choices
How we keep your information secure
Data breaches
How long we keep your information
Accessing and correcting your information
Children's privacy
Automated decision-making
Changes to this policy
Contact us, and how to make a complaint

1. What Personal Information We Collect

The kinds of personal information we collect and hold include:

Identity and contact details
Your name, email address, phone number, and delivery and billing addresses.

Hire and order information
The items you hire, your hire dates and order history, and any sizing, fit or styling preferences you choose to share with us.

Payment information
Your card or payment details are collected and processed securely by our payment provider, such as Shopify Payments, Stripe or PayPal. We do not store full card numbers ourselves. We receive only limited transaction information, such as confirmation of payment and the last few digits of the card.

Communications
Messages, emails and reviews you send us, including any photos you provide, for example, of a garment that's been marked or damaged.

Technical and usage information
Your IP address, device and browser type, and how you use our website, including pages viewed and links clicked. This information is collected through cookies, similar technologies and our analytics tools.

Marketing preferences
Whether you've opted in to hear from us and what you're interested in.

We don't seek to collect sensitive information, such as health or racial information. Please don't send it to us unless it's genuinely necessary. If you do, you consent to us handling it for the purpose you provided it.

2. How We Collect Your Information

Directly from you
When you browse our site, make or manage a booking, contact us, or leave a review.

Automatically
Through cookies and analytics when you use our website. See clause 3.

From third parties acting for us
Such as our payment provider, delivery partners, and the platform and app providers that help us run the store.

If it's reasonable and practicable, we'll collect personal information directly from you. Where we collect it from someone else, we'll take reasonable steps to let you know.

3. Cookies and Analytics

Like most online stores, our website uses cookies and similar technologies. These are small files that help the site work and help us understand how it's used.

We use them to:

Keep the site working and your shopping bag, cart and session running through essential cookies.
Remember your preferences through functional cookies.
Understand how people use the site so we can improve it through analytics cookies.
Where applicable, measure and improve our advertising through advertising cookies.

Our store runs on the Shopify platform, and we use [insert tools, e.g. Google Analytics and/or the Meta pixel] for analytics and advertising.

You can control or delete cookies through your browser settings. Where we use a cookie consent banner, you can set your preferences there. Turning some cookies off may affect how parts of the site work.

4. Why We Collect, Hold, Use and Disclose Your Information

We collect, hold, use and disclose your personal information to:

Process and fulfil your hire and take payment.
Arrange delivery of your dress and manage your return.
Provide customer service and handle sizing, refund, damage and cancellation matters.
Manage our relationship with you and keep proper business records.
Improve our website, our range and our service.
Send you marketing where you've opted in or would reasonably expect it. See clause 7.
Meet our legal, tax and regulatory obligations.

We only use your information for the purpose we collected it, for a related purpose you'd reasonably expect, or as otherwise permitted or required by law.

5. Who We Share Your Information With

We share personal information only where we need to and only with parties who handle it appropriately.

These include:

Service providers acting on our behalf

Our website and hosting platform, Shopify.
Our payment provider, including Shopify Payments, PayPal and Afterpay, where applicable.
Our delivery partners, such as Australia Post and any courier.
Our email and marketing tools, including Shopify Email, Klaviyo.
Our analytics provider or providers, including Shopify Analytics, Google Analytics and Meta Pixel.
Our IT, accounting and professional advisers.

Regulators, courts or law enforcement
Where we're required or authorised by law to disclose information.

A buyer of our business
If we ever sell or restructure the business, your information would continue to be handled under a policy at least as protective as this one.

We require our service providers to protect your information and use it only for the purposes we've engaged them for.

We do not sell your personal information, and we don't share it for unrelated third parties' own marketing.

6. Sending Information Overseas

Some of our service providers store or process information outside Australia.

Depending on the providers we use, your information may be handled in countries including the [United States, Canada and Ireland]. For example, our store platform, payment provider and analytics tools may host or process data overseas.

Before disclosing your information to an overseas recipient, we take reasonable steps to ensure they handle it in a way consistent with the Australian Privacy Principles.

7. Marketing and Your Choices

We'll only send you marketing, such as new-arrival emails or special offers, where you've opted in or where you'd reasonably expect to hear from us as a customer.

Every marketing message includes an easy way to unsubscribe. You can opt out at any time by clicking that link or contacting us at hello@bellerobesatelier.com.au.

We'll action your request promptly.

8. How We Keep Your Information Secure

We take reasonable technical and organisational steps to protect your information from:

Misuse.
Interference and loss.
Unauthorised access.
Modification or disclosure.

This includes using reputable, secure platforms and providers, limiting who can access your information, and holding it only as long as we need it.

No method of online transmission or storage is completely secure, but we work to protect your information and keep our practices up to date.

9. Data Breaches

We comply with the Notifiable Data Breaches scheme under the Privacy Act.

If a data breach occurs that's likely to result in serious harm, we'll assess it promptly and notify you and the Office of the Australian Information Commissioner where we're required to.

10. How Long We Keep Your Information

We keep your personal information only for as long as we need it for the purposes set out in this policy or for as long as the law requires.

For example, we keep financial and tax records for the period required under Australian law.

When we no longer need your information, we take reasonable steps to destroy it or permanently de-identify it.

11. Accessing and Correcting Your Information

You have the right to ask for access to the personal information we hold about you and to ask us to correct it if it's wrong or out of date.

We'll respond within a reasonable time, usually within 30 days. There's normally no charge, although if a request is complex, we may charge a reasonable amount to cover our costs. We'll let you know first.

If we can't give you access or make a correction, we'll explain why in writing.

12. Children's Privacy

Our service is intended for adults.

Where a hire is for someone under 18, the booking should be made by a parent or guardian. We don't knowingly collect personal information from children without that involvement.

We'll also keep this policy in step with the Children's Online Privacy Code as it comes into effect.

13. Automated Decision-Making

We do not use automated processes to make decisions about you that have a significant effect on your rights or interests.

If this changes, for example, if we introduce automated fraud or eligibility screening, we'll update this policy to explain what those processes are and the kinds of information they use.

14. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, our providers or the law.

The current version is always the one published on our website, with the effective date shown at the top. Please check back from time to time.

15. Contact Us and How to Make a Complaint

If you have a question, a request about your information, or a concern about how we've handled it, please contact our Privacy Officer.

Privacy Officer
David Perrin

Email
hello@bellerobesatelier.com.au

Phone
+61 407 246 890

Post
PO Box 1454
BUDERIM QLD 4556

We take privacy concerns seriously and will acknowledge your concern or complaint and respond within a reasonable time, usually within 30 days.

We'll let you know the outcome and, if we've got something wrong, how we'll put it right.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner:

Phone
1300 363 992

Website
oaic.gov.au

Current postal and complaint-lodgement details are also available on the OAIC website.