Refunds & Cancellations
We want you to love your dress – and if something's not right, we like to do things a touch more generously than most.
Here's how refunds, store credit and cancellations work. The full legal detail is in our Terms & Conditions.
If It Doesn't Fit, or You're Not Feeling It
If your dress arrives and it doesn't fit, or you're simply not happy with it, you can return it for a refund of your hire fee, less the $29.95 postage, as long as all of the following are true:
a. You let us know within 24 hours of the dress being delivered.
b. The dress is returned unworn, clean and undamaged.
c. The Belle Robes tag is still attached and intact. Please don't remove it until you've decided to keep the hire.
d. You return it in the prepaid satchel and lodge it within 24 hours of letting us know, preferably on the same day.
As long as that's all in order, your refund, less the postage fee, is on its way.
Why Don't I Get the $29.95 Postage Back?
Because that $29.95 has already done its job. It paid for the express delivery to you and the return satchel, which are real costs we incur whether or not the dress ends up being worn.
Everything else comes back to you.
How We Know a Dress Is Unworn
The attached, intact tag is how we tell a dress hasn't been worn.
If the tag has been removed or broken, or the dress shows signs of having been worn, we'll treat the hire as used and a refund won't be available. However, we'll always look at genuine cases fairly.
Once You've Worn It
If a dress has been worn to your event, the hire has been used, so it isn't refundable.
If there's a genuine fault with the dress upon arrival to you, that's different. Get in touch early and we'll make it right. See Consumer Guarantees below.
Prefer a Store Credit?
Of course. If you'd rather hold a credit for next time instead of a refund, we'll set you up with one that is valid for 12 months.
Just let us know which option you'd prefer.
Cancellations
Plans change – we understand.
a. Cancelling 14 or more days before your hire start date
We'll refund your hire fee in full, less postage if your satchel has already been dispatched.
b. Cancelling within 14 days of your hire start date
We'll provide a store credit for the hire fee, valid for 12 months, less postage if your satchel has already been dispatched.
Changing Your Dress or Dates
If you'd like to change your dress or your dates, get in touch as early as you can.
We'll do our best to accommodate your request, subject to availability.
If We Can't Supply Your Dress
If a dress you've booked turns out to be unavailable, for example, if a previous hirer returns it late or damaged, we'll contact you as quickly as we can.
We'll offer you one of the following:
- An alternative dress
- A store credit
- A full refund
The choice is yours.
If we ever decline or cancel a booking before dispatch and you've already paid, you'll receive a full refund.
Consumer Guarantees Under Australian Consumer Law
Our garments and services come with guarantees that can't be excluded under the Australian Consumer Law, and nothing in this policy limits or removes them.
If a garment arrives with a genuine fault, as opposed to the ordinary minor signs of a much-loved hire piece, let us know straight away and we'll make it right.
Depending on the circumstances, this may include:
- A replacement
- A store credit
- A partial refund
- A full refund
Questions?
Email us at hello@bellerobesatelier.com.au
Call us at +61 407 246 890
We read everything.