Refunds & Cancellations
Davidan Pty Ltd (ABN 49 613 149 741) trading as Belle Robes Atelier
Last updated: 13 July 2026
Version: 1.1
We want you to love your dress - and if something's not right, we like to do things a touch more generously than most. Here's how refunds, store credit and cancellations work.
(The full legal detail is in our Terms & Conditions.)
If it doesn't fit, or you're not feeling it
If your dress arrives and it doesn't fit, or you're simply not happy with it, you can return it for a refund of your hire fee, less the applicable postage/delivery fee (explained below), as long as all of the following are true:
(a) you let us know within 24 hours of the dress being delivered;
(b) the dress is returned unworn, clean and undamaged;
(c) the 360 ID Tag is still attached and intact (please don't remove it until you've decided to keep the hire) - the tag itself states: “Please note: Returns will only be accepted if this 360 ID Tag remains attached.”; and
(d) you return it promptly - by lodging it in the same mailer, with the prepaid return label, within 24 hours of letting us know (preferably the same day), or, if you chose local delivery and collection, by having it ready, unworn and tagged, for our next Monday or Thursday pick-up.
As long as that's all in order, your full hire price is on its way back to you, less the postage or local delivery fee - see below.
If you added Accidental Damage Protection, that fee comes back in full too.
How we know a dress is unworn - the 360 ID Tag
Every dress arrives with a 360 ID Tag attached - a numbered security tag placed in a prominent, visible position so it can't be discreetly concealed if the dress is worn.
It's your safeguard: keep it attached and intact, and a fit-or-preference refund is available to you.
The tag itself states:
“Please note: Returns will only be accepted if this 360 ID Tag remains attached.”
The 360 ID Tag, shown attached to a garment. Keep it attached and intact if you might return the dress unworn for a refund.
If the 360 ID Tag has been removed or broken, or the dress shows signs of having been worn, we'll treat the hire as used and a refund won't be available - though we'll always look at genuine cases fairly.
Why don't I get the full postage or delivery fee back?
Because the postage or delivery fee has already done its job - it paid for getting the dress to you and home again, which are real costs we incur whether or not the dress ends up being worn.
So, just like postal returns, the $15 local fee (delivery and Monday/Thursday pick-up) isn't refunded either - only your hire price is.
On a fit-or-preference refund we retain:
- $17.95 on express-post orders;
- $15 local fee on Sunshine Coast delivery and collection (covering both the delivery and the pick-up);
- On orders of $250 or more (which shipped free), the amount the shipping would otherwise have cost - $17.95 (express) or $15 (local) - towards the delivery and return costs we still incur.
Everything else - your full hire price, plus any Accidental Damage Protection fee you paid - comes back to you.
(The protection fee is refundable because, with the dress coming back unworn, it was never called on.)
Once you've worn it
If a dress has been worn to your event, the hire has been used, so it isn't refundable.
If there's a genuine fault with the dress upon arrival to you though, that's different - get in touch early and we'll make it right. See Consumer guarantees below.
Prefer a store credit?
Of course - if you'd rather hold a credit for next time instead of a refund, we'll set you up with one, valid for 12 months.
Just let us know which you'd prefer.
Cancellations
Plans change - we understand.
(a) Cancel 14 or more days before your hire start date:
We'll refund your hire fee in full, along with any Accidental Damage Protection fee, less any postage/delivery fee if your order has already been dispatched.
(b) Cancel within 14 days of your hire start date:
We'll provide a store credit, valid for 12 months, for the hire fee, and refund any Accidental Damage Protection fee, less any postage/delivery fee if your order has already been dispatched.
Changing your dress or dates
If you'd like to change your dress or your dates, get in touch as early as you can and we'll do our best to accommodate you, subject to availability.
If we can't supply your dress
If a dress you've booked turns out to be unavailable - for example, if a previous hirer returns it late or damaged - we'll contact you as quickly as we can and offer you:
- an alternative dress;
- a store credit; or
- a full refund.
The choice is yours.
If we ever decline or cancel a booking before dispatch and you've already paid, you'll receive a full refund.
Consumer guarantees (Australian Consumer Law)
Our garments and services come with guarantees that can't be excluded under the Australian Consumer Law (ACL), and nothing in this policy limits or removes them.
If a garment arrives with a genuine fault, as opposed to the ordinary, minor signs of a much-loved hire piece, let us know straight away and we'll make it right - a replacement, a store credit, or a partial or full refund, as appropriate.
Questions?
Email us at hello@bellerobesatelier.com.au or call +61 407 246 890 - we read everything.