Returns

Sending your dress back is the easy bit – it's already addressed and paid for.

Here's how to return your dress, plus what happens if a return runs late or a dress goes missing.

Change-of-mind and “it doesn't fit” refunds are covered in our Refunds Policy. The full legal details are available in our Terms & Conditions.

How to Return Your Dress

Place the dress into the prepaid satchel we provided. This may be the same environmentally friendly satchel it arrived in, with the enclosed prepaid return sticker attached.

Seal the satchel and lodge it at any Australia Post outlet.

Return and garment care instructions are included with every hire.

Please don't wash or dry-clean the dress before returning it. Cleaning is on us, so simply send it back as it is.

If there's an obvious spill, there's no need to scrub it. Leave it to us and let us know what the spilled substance is so we can inform our dry cleaner.

Lodge It Over the Counter

Please lodge your return over the counter at any Australia Post outlet and keep the lodgement receipt as proof of posting.

We recommend using the counter rather than a street post box because counter lodgement is:

• Receipted
• Scanned
• Tracked immediately

This protects you if there's ever a question about when the dress was sent back.

Please use the prepaid satchel we provide rather than your own packaging or postage method, unless we've agreed otherwise. The satchel we provide is tracked and covered.

When to Return It

Your hire period ends on the day you post the dress back.

Please lodge your return on or before the last day of your hire period.

Late Returns

Each dress usually has another customer's booking close behind yours, so a late return can let someone else down.

If your return is lodged after the last day of your hire period, a late fee of one quarter (¼) of the agreed hire price per day applies until the dress is lodged.

For example, a $120 hire attracts a late return fee of $30 per day until returned, whether it's a four-day or seven-day hire.

If life has got in the way and you know you'll be late, please tell us. A quick message goes a long way, and we'll always try to work it out fairly.

Lost, Stolen or Unreturned Dresses

If a dress isn't returned, or is lost or stolen while it's in your care, you're responsible for its replacement cost up to the recommended retail price.

For irreplaceable archival pieces, this may be up to our estimated recommended retail price, as listed on the product page.

If a dress is more than seven days overdue and we haven't heard from you, we may treat it as not returned and charge the replacement cost up to the listed or estimated recommended retail price.

If a dress reported as lost later turns up and is returned to us in good order, we'll refund the replacement charge, less any hire and late fees properly owing.

If a Parcel Goes Missing in the Post

This is why we send everything by tracked express post and ask you to lodge your return over the counter and keep the receipt.

If a parcel genuinely goes missing in the post, rather than being lost or stolen while it's in your care, keep your lodgement receipt and contact us.

We'll work through it with you and sort it out fairly.

Questions?

Email us at hello@bellerobesatelier.com.au

Call us at +61 407 246 890

We'd always rather hear from you early than have you worry.