Return Policy

Davidan Pty Ltd (ABN 49 613 149 741) trading as Belle Robes Atelier

Last updated: 13 July 2026
Version: 1.1

Sending your dress back is the easy bit - it's already addressed and paid for. Here's how, plus what happens if a return runs late or a dress goes missing.

(Change-of-mind and “it doesn't fit” refunds live on our Refunds Policy; the full legal detail is in our Terms & Conditions.)

How to return your dress

Posting it back (most customers)

Pop the dress back into the same home-compostable mailer it arrived in, attach the enclosed prepaid, self-addressed return label, seal it, and lodge it at any Australia Post outlet.

There's no separate return satchel - the one mailer does both trips.

Return and garment care instructions are included with every hire.

Local Sunshine Coast customers - we'll collect it

If you chose local delivery and collection, there's no need to post anything.

We'll pick the dress up from your home or workplace on a Monday or Thursday - just let us know it's ready and we'll arrange the next available collection.

Your $15 local fee covers both the delivery and the pick-up.

Please don't wash or dry-clean it first - the cleaning is included in your hire. Just send it back, or have it ready for collection, as it is.

If there's an obvious spill, no need to scrub at it; leave it to us, and please let us know what the spilled substance is so we can tell our dry cleaner.

About the 360 ID Tag

Every dress arrives with a 360 ID Tag attached - a numbered security tag placed in a prominent, visible position so it can't be discreetly concealed if the dress is worn.

The tag itself states:

“Please note: Returns will only be accepted if this 360 ID Tag remains attached.”

The 360 ID Tag, shown attached to a garment. It sits in a prominent, visible position so it cannot be concealed if the dress is worn.

Here's the simple rule it sets up: if you might return the dress unworn for a fit-or-preference refund, leave the 360 ID Tag attached and intact.

It's how we confirm the dress hasn't been worn, and a fit-or-preference refund is only available while it's still on. See our Refunds Policy.

Once you've decided to go ahead and wear the dress, you simply remove it - and you return the dress in the normal way after your event, tag or no tag.

Lodge it over the counter

Please lodge your return over the counter at any Australia Post outlet, and keep the lodgement receipt as your proof of posting.

We recommend the counter rather than a street post box, because counter lodgement is receipted, scanned and tracked straight away - which protects you if there's ever a question about when the dress was sent back.

Please use the same mailer and prepaid return label we provide, rather than your own packaging or postage method, unless we've agreed otherwise.

The mailer and label we provide are tracked and covered.

When to return it by

Your hire period ends the day you post the dress back, or have it collected.

For postal returns, please lodge on or before the last day of your hire period.

If we're collecting locally, just have it ready for your scheduled Monday or Thursday collection - and because those are our only local days, a 4-day hire delivered on a Thursday is collected the following Monday, giving you an extra day with the dress at no charge.

If your hire ends on a weekend, please return it the next business day.

Late returns

Each dress usually has another customer's booking close behind yours, so a late return can let someone else down.

If your return is lodged after the last day of your hire period, a late fee of one quarter (¼) of the agreed hire price per day applies until it's lodged.

For example, a $120 hire attracts a late return fee of $30 per day until returned, whether it's a 4- or 7-day hire.

For local delivery, your scheduled Monday or Thursday collection is never a late return, even when it lands after your hire’s nominal last day - that extra day is on us.

If life has got in the way and you know you'll be late, please just tell us - a quick message goes a long way, and we'll always try to work it out fairly.

Lost, stolen or unreturned dresses

If a dress isn't returned, or is lost or stolen while it's in your care, you're responsible for its replacement cost up to the RRP listed on its product page.

If a dress is more than 7 days overdue with no contact from you, we may treat it as not returned and charge the replacement cost up to RRP.

If a “lost” dress later turns up and is returned to us in good order, we'll of course refund the replacement charge, less any hire and late fees properly owing.

If a parcel goes missing in the post

This is exactly why we send everything by tracked express post and ask you to lodge your return over the counter and keep the receipt.

If a parcel genuinely goes missing in the post, as opposed to being lost or stolen while it's with you, keep your lodgement receipt and get in touch - we'll work through it with you and sort it out fairly.

Questions?

Email us at hello@bellerobesatelier.com.au or call +61 407 246 890.

We'd always rather hear from you early than have you worry.